Watch this on-demand webinar specifically for towing and recovery professionals who need real answers about what the motoring public expects when it comes time to pay your operators for towing and recovery services.
In the towing and roadside assistance industry, payment friction is one of the most overlooked factors. It impacts customer satisfaction, the overall experience you deliver to the people you serve, and – ultimately – your cash flow.
To help towing business owners take guesswork out of meeting customer expectation, Autura and Stripe – the payment processing power behind TowPay by Autura – co-commissioned a survey of more than 1,000 U.S. drivers. The survey helped us uncover their preferences when it comes to paying for towing and roadside services.
Watch this on-demand webinar to understand how customer expectations have evolved, helping you make data-driven decisions about tools and technology that earns you happier customers and fewer roadblocks on your way to getting paid for services rendered.
What You’ll Learn:
- Clear answers about payment methods and options today’s towing customers prefer
- What motorists say about security and trust – and what makes them hesitate at point of payment
- Reasoning behind expectations for mobile-first options like digital wallets and text-to-pay
- Practical steps you can take to modernize your payment experience and get your Operators off roadsides faster
