Manage your towing and impound operations with TOPS

For Towing & Recovery Businesses

TOPS Towing Management Software

Designed for sophisticated towing and impound management companies.

TOPS is Trusted by the Towing and Recovery Industry’s Leaders

Your Specialized Solution for Specialized Work

TOPS is a robust Towing Management System that is configurable to meet the unique, complex needs of your towing and recovery business as well as your customers.

Built To Be Configurable

TOPS towing management software was developed to be versatile to match your unique business and client needs.

Streamline your work with robust capabilities across dispatch, impound lot, accounting, and more, while also unlocking detailed business performance with a customizable reporting module.

In Your Operators’ Pockets

With the TOPS Driver mobile application, your operators have all the details needed to complete the job assigned, create new calls on-the-fly, and even take payment in the field.

Minimize time wasted out on the road and see how it improves your customers’ experience.

Customizable Invoicing

Taking on more sophisticated work may require you to modify invoices to satisfy municipal requirements or corporate accounts.

TOPS’ customizable invoicing allows you to tailor your billing for each account and meet the needs of more complex and lucrative work as your business grows.

3,000+ Towing and Recovery Businesses Trust Autura

From small independent operators to large fleet owners

The reporting side of it was a huge selling point of us transitioning over to Dispatch Anywhere. I can go in and see individual drivers, I can see trucks. I can make sure that we're not having a problem with a driver.

Henry’s Towing

Springfield, MO

There is no system out there that can handle all of our lots, contracts, and separate business entities like Autura. We have been on it forever. We love it and have no intention of ever leaving!

Hanser’s Towing

Billings, MT

The fact that everything is integrated into one system is excellent. This has freed up our staff to remain focused on running our business while saving us on labor, fuel, and trucks.

James Whittredge

Pro Tow, Columbus, OH

I would tell any tow company owner who is in the market for new software to give their Towing Management Systems a try. The customer service is impressive.

Jeff Poquette

Southside Wrecker, Union City, GA

FAQs

How will my team learn to use TOPS?

As an Autura customer, you’ll never be left behind. Our customer success and support teams remain the industry’s best, and they’re here to help you onboard your new business tools and ensure you’re making the most of your software.

From day 1, you’ll have one-on-one training for you and your team to learn the ins-and-outs of TOPS.

You’re not left to the mercy of automated support or bots when you need help. We have real humans who are product experts on standby at all times.

What integrations are available for TOPS?

TOPS can integrate with Intuit Quickbooks and a range of GPS and fleet tracking providers, including Autura’s BudgetGPS.

When it comes to motor clubs, you can receive your digital dispatches from Allstate, FleetNet, GEICO, Tesla, Agero, and more.

Most importantly, TOPS seamlessly integrates with Autura’s other towing solutions — BudgetGPS, TowLien, and TowPay — providing you a full suite of business tools from a single provider. Now that’s efficiency.

What is the pricing for TOPS?

TOPS pricing varies based on the number of users and other add ons.

Request your custom pricing today to speak with a Product Specialist who will help outline the solutions that work best for your business now and in the future.

Does access to mobile applications cost more?

No! Once you become a TOPS user, you’re able to make full use of the TOPS Driver and TOPS Inventory mobile apps for iOS and Android.

Is Autura the same as AutoReturn?

Autura, formerly known as AutoReturn, separated ownership from TEGSCO in 2021. TEGSCO, a full-service lot management provider, was acquired by Vehicle Management Solutions in 2023 and both are entirely independent from Autura.  

Any and all requests received for professional service management is referred to partners.  

Autura is dedicated to keeping towing and recovery businesses at the center of everything we do, delivering innovative solutions to help maximize your business growth.

Does Autura own and/or operate tow trucks or towing rotations?

No! Autura does not own tow trucks or vehicle storage facilities, employ any tow truck operators, or set towing or vehicle storage fees.  

Autura is a software provider better connecting the needs of public safety agencies with towing and recovery businesses through a unified ecosystem of solutions.

General & Towing

How can I use TOPS to take the load off my call/dispatch desk?

TOPS Public Search allows the general public to locate their vehicle on the City’s website or a vanity site created specifically for the auto pound, provides a map and directions to that pound as well as any other information the City would like to pass on, including the current accrued charges, if desired

How can images help my impound lot operation?

TOPS Images assigns pictures or scans of documents to a call record, easily accessible to the user, to provide everything from proof of damages, easy access to police impound data, and a possible near-paperless solution. Most new cameras have time and location stamps so TOPS can pinpoint both the time and location the picture was taken. This helps with fraudulent claims further proving that damage was caused while in the auto pound

How can I ensure the correct vehicle is impounded and released?

TOPS has a built-in VIN decoder, which verifies the VIN is correct as well as making sure the subsequent DMV information is accurate so notifications can be sent appropriately. Late model VINS can be barcode scanned into the system. By giving an attendant a copy of the release report, verification of the vehicle can be done prior to the vehicle leaving the pound

How do I manage multiple holds put on vehicles in the pound?

TOPS keeps track of multiple holds and time stamps releases. It also knows whether storage can accrue during holds or not, keeps track of reasons as well as contact information for hold release info.

It does not allow vehicles to be released that are on hold and provides comprehensive reports on vehicles on hold. TOPS Images can store the release in the call record for added accountability.

What kind of information can I get from TOPS to help me run the impound lot more efficiently?

TOPS comes with multiple standard reports. The “dashboard” helps managers know what is going on at any given time of the day. Reports can be created for every data point and any report can be exported to Excel and modified from there.

Municipal & Law Enforcement

How do I control multiple auto pounds?

TOPS municipal gives access to call status, inventory, and call details to authorized personnel. This allows a comprehensive search function, the ability to manage investigative holds put on vehicles as well as possible remote access to images and details of people who have visited the vehicle, for example.

How does the citizen know where to go if we have multiple pounds?

TOPS public search is the perfect tool for directing citizens to their vehicle. It can inform them of any investigative holds and what charges to expect as well as permissible payment methods. This helps mitigate surprises at the impound lot and the possible need to make multiple trips.

Is there a source for best-practices with regards to auto pound management?

Autura has been the premier provider of automated towing dispatch/operations and auto pound management solutions for many years. Its staff and executive team collectively have hundreds of years experience in auto pound management, municipal contracts, and have seen just about every scenario possible.

What is wrong with using the dispatch tool provided by our CAD provider?

TOPS CMA, whether integrated into the City’s CAD system or not, starts with the officer’s request for a tow. All aspects of dispatch from there are automated – the communication, acceptance, call status, and completion, whether taken to the auto pound or not, are time stamped and user stamped.

How do I keep track of tows that do not go to the city auto pound?

TOPS CMA not only gives access to tows taken to the pound, but also those taken “private.” A constant frustration to the general public because of over-charging, all call details are accessible for any police-directed tow even after the tower changes the customer to a body shop, for example. This transparency stops complaints to the City immediately. Also, all towing requests are accounted for to prevent Internal Audits from claiming vehicles that might have been impounded and released without being accounted for.

How do I reduce phone or face time to create efficiencies at the window?

TOPS provides the ability to search every data point of the call record. Locating the vehicle for the citizen is quick and simple.

How do I make sure all the funds received are deposited in the bank or sent to the City Treasurer?

TOPS was created to manage multiple auto pounds remotely. A very important part of that is to make sure money received makes it to the bank. Internal Auditors love the controls inside TOPS.

Is there a way to automate the notification of private property non-consent tows?

TOPS PPI enables authorized private towers to report towing of abandoned vehicles to the City electronically and gives the citizens the ability to locate their vehicle using TOPS Public Search and additional information necessary to release the vehicle. It is then possible for the City to use those notifications to automatically check citation and stolen-car databases prior to allowing the tower to release the vehicle.

Downloads for Current Users

Current TOPS users can download and install the tools to get started. An active Autura customer account is required to login once installed on any device.

Browser Log In

TOPS Driver App

TOPS Inventory App

Ready to transform your towing operations today?

Get started with Autura’s TOPS Towing Management System.

TOPS Towing Management Software

TOPS is Trusted by the Towing and Recovery Industry’s Leaders

Your Specialized Solution for Specialized Work

Built To Be Configurable

In Your Operators’ Pockets

Customizable Invoicing

With TOPS Towing Management System You Can...

Configure Your Reporting

Track Daily Business Metrics

Support Multiple Locations

Calculate Driver Commissions

Batch Your Lien Processing