Finally, a towing podcast by people who’ve actually run the trucks, built the tech, and lived in the trenches! Hosts Shelli Hawkins and Dennis McGowan bring decades of street-level experience and insider knowledge to launch The Tow Trend Podcast.
In This Podcast Episode…
In episode three of The Tow Trend Podcast, Dennis McGowan and Shelli Hawkins host Mike Porter, founder of TDR Way — a leading dispatch training program — to share insights on how dispatch strategy can make or break towing business success. How should you think about dispatch and customer service? What best practices can you use to manage and motivate dispatchers?
Our Hosts and Mike Cover Key Topics, Such As:
- A mind-shift to change how you think about dispatch and customer service 🧠
- What 3️⃣ questions you should be asking your dispatchers every day
- A million-dollar takeaway you can use today (⏱️Short on time? Jump to the 10-minute mark in the podcast!)
- Science-backed ways to help dispatchers manage stress — Hint: you’ll need a mirror 🪞
- Which airline Shelli likes best 🛫
🔮And, Mike and our hosts gaze into their crystal ball and share what the future of dispatch might look like.
About The Tow Trend Podcast
Welcome to The Tow Trend Podcast with Dennis McGowan and Shelli Hawkins — your insider’s guide to the towing industry! Join us monthly for dynamic conversations with industry experts, successful operators, and special guests sharing real stories from America’s roadsides. Owners, dispatchers, fleet managers, and enthusiasts tune in to uncover the latest tools, trends, and tactics driving success today, and discover where the industry is headed next. Get ready for insights that keep your business and your community, moving forward. Brought to you by Autura.
