Is Your Towing Management Software Holding Back Your Business? 6 Questions to Help You Find Out
Last Updated: November 2025 🔎In this article: discover six key signals that your towing management software may be slowing your ability to grow your business. We’ll cover questions to ask, common pain points, and what to look for in a modern TMS solution that supports scalability and efficiency. You’ve built your towing business on outstanding […]
Cybersecurity: Best Practices for Towing Businesses
Last updated: November 2025 🔎In this article: learn how towing businesses can strengthen their cybersecurity posture, prevent scams, and protect sensitive data with practical tips. Most towers know how to protect their yards. They lock their gates, use cameras to record who comes and goes, and allow only those with approved access inside. They store […]
The Tow Trend Podcast, Episode 2: Training for Tomorrow — Building a Safer, Smarter Towing Industry
Finally, a towing podcast by people who’ve actually run the trucks, built the tech, and lived in the trenches! Hosts Shelli Hawkins and Dennis McGowan bring decades of street-level experience and insider knowledge to launch The Tow Trend Podcast. In This Podcast Episode… In episode two our dynamic hosts, Dennis and Shelli, chat with towing […]
Veterans in the Towing Industry and Everywhere — We Salute You
Today, we pause to recognize, honor, and celebrate the brave men and women who have dedicated their past or present lives to serving our country. Your commitment to protecting our freedom deserves our deepest gratitude.  Veterans in the Towing Industry: A Snapshot There is a an undeniable connection between the military and the towing industry. […]
Autura Will Be Exhibiting at the Baltimore Tow Show — Come Visit!
Later this month the Autura team will head to the American Towman Exposition – Baltimore event, November 20th-22nd, 2025. This will undoubtedly be an impressive event featuring products, services, and content specifically for the Towing, Transport, Recovery, and Road Service industry and community. Come see us in booth #1115. 5 Reasons to Attend the Baltimore Tow […]
How Petroff Towing Moved from Manual to Digital Dispatching with Autura Towing Software
Last updated: October 2025 🔎In this article: learn how Petroff Towing transitioned from manual dispatching to digital solutions with Autura TMS, regaining lost revenue and improving efficiency through streamlined operations. Founded in 1945, Petroff Towing in Caseyville, IL, has grown from a small, garage-based operation to a multi-million-dollar enterprise. This operation specializes in heavy-duty towing, […]
Train to Retain: How Mission Wrecker Service Tackles Operator Retention Challenges
Employee retention remains one of the towing industry’s biggest challenges. In our latest Autura Live webinar, we sat down with Vernon and Matt Oliver from Mission Wrecker Service in San Antonio, Texas, to uncover the proven strategies behind their industry-leading training and retention program. With 48 years of industry experience, Vernon and his son Matt […]
Online Reviews: The Tow Business Guide On How To Ask, Interact, and Manage Feedback
Last updated: October 2025 🔎In this article: learn why online reviews matter for towing businesses, and how to ask for feedback, respond professionally, and manage negative reviews to build trust and boost your reputation. In today’s digital age, online reviews have become a cornerstone of business reputation. They influence potential customers’ decisions and contribute significantly […]
Safeguard Your Towing Revenue: 8 Chargeback Prevention Tips
Towing businesses face enhanced risks for credit card chargebacks due to the nature of our business. Customer emotions and experiences, rational or otherwise, when they use your towing services can cause challenges that you must prepare for to save time and retain the revenue you earned. Special towing considerations The on-demand nature of most towing […]
Mastering Chargeback Disputes: Towing Industry Best Practices
Rebutting chargebacks protects your revenue. It also helps maintain a good standing with payment processors and preserves your company’s reputation. As you saw in the blog, Safeguard Your Towing Revenue: 8 Chargeback Prevention Tips, there are specific steps you can take to reduce your risk of chargebacks. Despite the best preparation, there is always a […]