Employee retention remains one of the towing industry’s biggest challenges. In our latest Autura Live webinar, we sat down with Vernon and Matt Oliver from Mission Wrecker Service in San Antonio, Texas, to uncover the proven strategies behind their industry-leading training and retention program.
With 48 years of industry experience, Vernon and his son Matt manage a 63-employee operation that facilitates 180 jobs daily. Their secret? A robust 6-week operator training program that goes far beyond the basics.
Whether you run a small operation or manage a large fleet, Vernon and Matt share actionable insights you can adapt to your business. From leveraging existing operators as brand ambassadors to creating training checklists that set employees up for success, this webinar delivers the roadmap for building a stable, skilled workforce in today’s challenging labor market.
On the Agenda:
- The complete onboarding journey from interview to independent operator, including paid training from day one
- How third-party safety management programs create accountability
- Why predictable scheduling is their #1 competitive differentiator for attracting talent
- Practical metrics for measuring turnover and program success
- Real solutions for damage claims, cultural fit assessment, and ongoing development
