In 2022, Utah Highway Patrol (UHP) sought a solution to help them realize towing program improvements by solving challenges related to Trooper safety, dispatch center burden, and inabilities to request, efficiently dispatch, and track towing activity in a fair, transparent way.
UHP chose to partner with Autura, implementing our suite of towing management software (TMS), starting in Salt Lake County and eventually expanding into others after initial, impactful results. These results included a 50% reduction in tow response times, over 50,000 fewer calls to dispatch centers, and also more efficient, transparent, and streamlined towing management.
The Challenge
Before Autura, UHP’s towing operations were fragmented and manual. Dispatching involved multiple steps, requiring Troopers to radio emergency communication centers for tow truck status and location updates. Consequently, this diverted Telecommunicator time from higher-priority emergency calls and simultaneously created dangerous bottlenecks in roadside tow response.
Furthermore, stakeholders — including Utah DPS, UDOT, tow companies, and citizens — lacked visibility into towing operations. Without digital tools, tracking tow provider activity and analyzing program performance was nearly impossible.
The Solution
Autura’s suite of towing management software with smart, digital dispatching helped UHP achieve their sought-after towing program improvements by introducing automation, efficiency, and traceability. The system enabled:
- Direct-request and real-time tow tracking abilities for Troopers
- Streamlined dispatch workflows
- Reduced radio traffic for emergency communication centers
- Transparent communication across all stakeholders
- Program performance analysis and reporting, evidently improving communications with citizens and tow providers, while at the same time helping with tow rotation fairness and overall quality of service
With Autura, UHP gained full visibility into towing operations, ensuring previously unachievable operational efficiency and accountability.
The Results
Since implementing Autura’s suite of TMS solutions, Monica Philips, Dispatch Supervisor, says:
“Our team absolutely loves Autura and dispatchers would revolt if Autura were ever removed from our workflow.”
Measurable UHP towing program improvements include:
- 50% reduction in tow response times, saving Troopers an average of 20+ minutes of roadside wait time
- Over 50,000 dispatch calls eliminated, thanks to centralized tow-related communication
- Real-time tow request and tracking capabilities for Troopers
- Data-driven insights into response times, tow provider activity, and rotation performance
Conclusion
Autura is trusted by agencies nationwide to reduce response times, improve roadside safety, and improve towing program operations.
Autura is helping other public safety agencies and municipalities, just like Utah Highway Patrol improve their towing programs and keep communities moving. Want to learn how your city, county, or state can benefit from faster response times, safer roads, and more efficient operations?
📅 Schedule an initial conversation with our team today.
